390 questions worth addressing through collective intelligence
Choose a starting point by the organizational challenge or by the sector context. A separate partner pathway shows how to integrate the method into facilitation practice. Here, collective decidement means a structured process that turns a group’s distributed knowledge into evaluated alternatives and decision priorities.
Organizational Challenges
Choose by the question the organization needs to address—from strategic direction to processes, innovation, or resilience.
Strategy
For direction, priorities, growth, and the organization’s long-term readiness.
- Which aspects of our organizational direction are clear today—and which remain uncertain?
- What most clearly distinguishes us strategically today?
- Which parts of our strategy now appear outdated?
Leadership & Management
For leadership-team effectiveness, collective decisions, accountability, and governance development.
- What works well—and what does not—in the way our organization is governed?
- What works well—and what does not—in our decision-making process?
- Where are decisions most often delayed or obstructed?
People & HR
For attracting, onboarding, motivating, developing, and retaining people.
- Why do strong candidates choose not to join us?
- What creates a strong candidate experience—and what undermines it?
- At which stage do we lose the greatest number of valuable candidates?
Customer Experience
For the customer journey, trust, service quality, value, and loyalty.
- What works well—and what does not—across the customer journey?
- Where in the customer journey is the greatest value lost—for customers or for the organization?
- Where do customers have to make too much effort?
Operational Excellence & Process Improvement
For workflow, handoffs, quality, capacity, and continuous improvement.
- Where does work wait the longest in our processes?
- Which recurring process steps slow the entire workflow disproportionately?
- Where does urgent work most often disrupt the planned workflow?
Innovation & Organizational Transformation
For innovation opportunities, idea selection, prototypes, technology adoption, and scaling change.
- Which recurring unresolved problems most deserve innovation effort?
- Where do informal solutions created by people reveal an untapped innovation opportunity?
- Which gaps between expectations and current capabilities create room for innovation?
Risk Management & Resilience
For early signals, scenarios, dependencies, prevention, crisis decision-making and recovery.
- Which emerging risk signals are still missing from our risk map?
- Which recurring minor disruptions may signal a larger systemic problem?
- Where do early warnings fail to reach decision-makers?
Sector Applications
Choose by operating context. Sector-specific questions can be combined with any organizational challenge catalog.
Education & Academic Communities
For learning quality, learner experience, educator collaboration, community engagement, program renewal and institutional resilience.
- Where do learners meet formal requirements without achieving meaningful progress?
- Which learning activities build deep understanding—and which produce only surface-level completion?
- Where does assessment fail to reflect learners' actual capabilities?
Associations & Sector Networks
For member value, representation, joint initiatives, network knowledge and trusted governance.
- Which member needs matter most today but remain insufficiently addressed?
- What tangible value do members most strongly associate with participating in the network?
- For which member groups is the value of membership least clear?
Local Government, Regions & Communities
For resident needs, public services, place-based priorities, participation and regional resilience.
- Which resident needs are insufficiently visible in local government decisions?
- Which groups experience their local area differently from most residents?
- Where do official data and residents' everyday experience tell different stories?
Healthcare & Public Health
For patient and community needs, access to services, coordination, prevention, workforce experience, and system resilience.
- Which patient and community needs are not sufficiently recognized today?
- Where do patient and caregiver expectations diverge most from their experience?
- Which groups face the greatest difficulty obtaining understandable health information?
Public Governance & Policy Design
For defining public problems, integrating stakeholder knowledge, comparing alternatives, assessing impact, strengthening implementation, and learning.
- What problem are residents and stakeholders actually experiencing?
- Which observed conditions are symptoms, and which underlying causes sustain the problem?
- Who is most affected by this problem, and what do we still need to understand about its impact?
For Partners
A pathway for practitioners who combine structured collective decision-making with live group work and change processes.
Cannot find your exact question?
Describe the situation. We will help distinguish the symptom from the problem to be addressed and formulate an appropriate collective decision-making task.